Frequently asked questions
Can the platform handle technical and HSE pre-qualification before suppliers reach the auction stage?
Yes. Procure.az includes fully automated pre-qualification processes. You define your technical and HSE requirements once, and the platform manages the entire screening workflow, admitting only suppliers who satisfy your criteria to the auction stage. This removes manual vetting from your team's workload and ensures unqualified vendors never enter a competitive bid round.
Which auction formats are available for oil and gas purchases?
The platform's real-time auction module supports multiple auction formats. Category managers can select the format that best fits the nature of the purchase — whether that is a straightforward buy for standard materials or a more complex competitive event for specialised equipment or services — without being constrained to a single mechanism.
How does the platform support audit and governance requirements on high-value contracts?
Every bid submitted through the platform is system-recorded and selection criteria are applied uniformly across all participants. This produces a complete, consistent record of the competitive process that procurement and compliance teams can reference during internal review, management sign-off or external audit, supporting defensible award decisions throughout.
We operate across multiple field sites with separate procurement teams. Can the platform accommodate that structure?
Yes. The modular architecture is configured to the buying organisation's own process, including how procurement responsibilities are distributed across sites or business units. Because the entire lifecycle — from supplier identification to contract awarding — runs in one digital system, all teams work from a single source of record regardless of how many locations are involved, eliminating the data inconsistencies that arise from fragmented toolsets.
What level of support is available when we are running a live auction event?
Procure.az provides 8/5 in-house customer care and support delivered directly by Smart Solutions Group, the team that built and operates the platform. For procurement teams managing time-sensitive auction events, this means queries are handled by specialists with direct knowledge of the system rather than being routed through a generic helpdesk.