Prompt, direct communication
clarification requests are submitted inside the platform and reach the buyer immediately, removing the delays and version-control problems that come with email chains and phone calls.
Get prompt answers to your questions
Get prompt answers to your questions — a practical approach with the Procure.az e-procurement platform.
The country’s largest companies trust us with their procurement
Get every clarification on the record — no chasing, no ambiguity
When you are preparing a competitive bid, unanswered questions are not a minor inconvenience — they are a source of real commercial risk. Procure.az, the e-sourcing and tendering platform built by Smart Solutions Group, eliminates that risk through a dedicated tender chat that logs every question and every answer in a single, shared thread attached directly to the relevant tender. All invited participants see the same clarifications the moment the buyer responds, which means no supplier can gain an information advantage over another. The record is fully auditable after award, so any party can verify that the same rules and the same information base were applied to every bidder throughout the process.
What the tender chat environment means for you as a supplier
A genuinely level playing field
every answer the buyer issues to any participant is visible to all suppliers in that tender simultaneously, ensuring uniform rules and identical information apply to every bidder without exception.
Full transparency after award
the complete clarification log is preserved and auditable once a winner is selected, giving you verifiable confidence that selection criteria were applied consistently from start to finish.
Reduced administrative burden
questions, answers, and your offer all live in one connected system, so there is no need to reconcile information scattered across separate inboxes, spreadsheets, or document versions.
Reliable in-house support
a dedicated customer care team is available 8/5 to help you navigate the platform during an active tender, without dependence on third-party assistance.
Access to serious, high-value buyers
the platform is used by major Azerbaijani enterprises with active, ongoing procurement programmes, so the tenders you engage with reflect real and substantial commercial activity.
How tender chat works on Procure.az
Single-threaded clarification log
All questions and clarifications are logged in one tender chat, attached to the specific tender. Nothing is lost in a separate inbox or a spreadsheet — the full conversation is always where your bid is.
Uniform visibility for all participants
When the buyer responds to any clarification, every invited supplier sees the same answer at the same time. This removes information asymmetry and ensures you compete on precisely the same terms as every other bidder in that tender.
Auditable record after award
The clarification record does not disappear once a winner is selected. It remains fully auditable after award, so you can review how every question was handled and confirm that selection criteria were applied uniformly throughout the process.
Connected to the full procurement lifecycle
Tender chat is not a standalone messaging tool. It sits inside a system that covers supplier identification through to contract awarding, so the context of every clarification is permanently tied to the offer you submit and the evaluation that follows.
System-recorded offers and criteria
Every offer is system-recorded and selection criteria are applied uniformly across all submissions. The chat record complements this by ensuring the information basis on which you prepared your offer is equally documented and verifiable.
From question to answer in a few straightforward steps
- Receive an invitation to a tender on Procure.az and review the tender documents inside the platform.
- Identify any points that need clarification before you can prepare a competitive offer.
- Submit your question through the tender chat — it is logged immediately and the buyer is notified without delay.
- The buyer responds within the platform; the answer is visible to all participants in the same tender, ensuring uniform information across every bidder.
- Review all clarifications issued throughout the process — yours and those raised by other participants — in the single, consolidated chat log.
- Submit your offer with confidence, knowing the full clarification record is preserved and remains auditable after the award decision is made.
Questions suppliers commonly ask about tender clarifications
Will other suppliers see my question and the buyer's answer?
Yes. When the buyer responds to any clarification, the answer is made visible to all participants in that tender. This is a deliberate design principle — it ensures every supplier competes on the same information and that uniform rules are applied to every bidder without exception.
What happens to the clarification record once the tender closes?
The record is not archived away from view. The complete clarification log remains auditable after award, allowing you to review how every question was handled and confirm that selection criteria were applied consistently from the opening of the tender through to the final decision.
Can I get help with the platform while an active tender is running?
Yes. Procure.az has a dedicated in-house customer care and support team available 8/5. You can contact them for platform-related assistance at any point during an active tender without relying on third-party support channels.
Does the tender chat function the same way regardless of which buying organisation runs the tender?
The platform uses a modular architecture that is configured to each buying organisation's own procurement process, so certain workflow details may differ. However, the core principle — all questions and clarifications logged in a single tender chat with uniform visibility for every participant — applies consistently across all tenders on the platform.
How do I know the buyers on Procure.az are running genuine, active procurement programmes?
The platform is used by large Azerbaijani enterprises including the SOCAR group, the PASHA group, Kapital Bank and Azəriqaz, all of which have substantial and ongoing procurement requirements. This means suppliers engaging with tenders on the platform are responding to real commercial activity rather than exploratory or inactive processes.
Related pages
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- 122 Tebriz St. Baku, Azerbaijan AZ1111
- +994 77 220 23 26
- sales@procure.az