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Log every clarification in one place

Log every clarification in one place — a practical approach with the Procure.az e-procurement platform.

The country’s largest companies trust us with their procurement

SOCARSOCAR UpstreamSOCAR MidstreamSOCAR DownstreamSOCAR «Azneft» İBSOCAR «Azərkimya» İBAzəriqazKapital BankPASHA BankPASHA HoldingPASHA InsurancePAŞA Həyat

Centralize all tender clarifications in a single audit trail

Managing supplier inquiries across fragmented email threads and phone calls creates significant risks of inconsistent information and audit gaps. Procure.az, an e-sourcing and tendering platform built by Smart Solutions Group, solves this by consolidating all questions and clarifications into a single tender chat. This ensures that procurement leads and category managers maintain full oversight of every communication issued during the sourcing process, ensuring that all participants operate under the same set of rules and information. Beyond communication, the platform covers the entire procurement lifecycle from supplier identification through to contract awarding within one digital system. By utilizing fully automated pre-qualification and sourcing processes, organizations can move away from manual tracking. The system's modular architecture is configured to the buying organisation’s own process, allowing for a tailored digital transformation that maintains internal compliance while increasing operational speed.

Operational advantages for procurement leads

Elimination of fragmented communication by replacing disparate email chains and phone calls with a single hub

Full oversight of every clarification issued, ensuring procurement leads monitor all supplier interactions

Uniform application of rules to every tender participant to prevent information asymmetry

Complete auditability of the clarification record after award for compliance and transparency

Systematic recording of every offer to ensure selection criteria are applied uniformly across all bids

Reduced administrative burden through fully automated pre-qualification and sourcing processes

Tools for controlled communication

Unified tender chat

A centralized hub where all questions and clarifications are logged in one place, replacing disparate email chains.

System-recorded offers

Every offer is recorded by the system, ensuring selection criteria are applied uniformly across all bids.

Modular architecture

The platform is configured to the buying organisation’s own specific procurement processes.

End-to-end lifecycle coverage

Digital management from initial supplier identification through to the final contract awarding.

How the clarification process is managed

  1. Launch the tender through the digital system to initiate the sourcing process.
  2. Receive supplier inquiries directly within the integrated tender chat.
  3. Issue clarifications that are visible and logged for the relevant participants.
  4. Maintain a real-time record of all communications as the tender progresses.
  5. Export or review the full, auditable clarification log following the contract award.

Frequently asked questions

How does the platform ensure fairness among bidders?

By logging all clarifications in a single chat and system-recording every offer, the platform ensures that uniform rules and selection criteria are applied to all participants, preventing any single bidder from having an unfair information advantage.

Is the communication record available for compliance reviews?

Yes, the clarification record is fully auditable after the award has been made, providing a transparent trail of all interactions between the buyer and suppliers.

What support is available for managing the platform?

Procure.az provides 8/5 in-house customer care and support to assist organizations in managing their digital procurement activities.

Which organisations use this system for their procurement?

The platform is used by large Azerbaijani enterprises, including the SOCAR group, the PASHA group, Kapital Bank and Azəriqaz.

Can the platform be adapted to our specific internal procurement rules?

Yes, the platform features a modular architecture that is configured to the buying organisation’s own specific processes.

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