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An alternative to handling clarifications by phone

An alternative to handling clarifications by phone: see how Procure.az compares — one digital system for the whole procurement cycle.

The country’s largest companies trust us with their procurement

SOCARSOCAR UpstreamSOCAR MidstreamSOCAR DownstreamSOCAR «Azneft» İBSOCAR «Azərkimya» İBAzəriqazKapital BankPASHA BankPASHA HoldingPASHA InsurancePAŞA Həyat

Moving beyond manual clarification processes

Managing tender clarifications through phone calls or fragmented communication channels often leads to inconsistencies and a lack of transparency. Procure.az, an e-sourcing and tendering platform built by Smart Solutions Group, provides a digital alternative by integrating the entire procurement lifecycle—from supplier identification to contract awarding—into one system. By centralizing communication, organizations can replace manual tracking with a structured digital environment that ensures all participants receive the same information simultaneously. Designed to support the complex needs of large-scale operations, the platform utilizes a modular architecture that is configured to the buying organisation’s own process. This flexibility allows enterprises to automate pre-qualification and sourcing while maintaining strict control over their internal governance. By digitizing the interaction between buyers and vendors, the system removes the risks associated with manual data entry and undocumented verbal agreements, creating a professional and scalable procurement ecosystem.

Advantages of centralized tender communication

Uniform application of rules and selection criteria to every participant

Complete oversight of every clarification issued by buyers to prevent information gaps

Prompt delivery of answers to suppliers to accelerate the bidding cycle

Full auditability of the clarification record after the contract award

Elimination of fragmented communication channels and manual tracking

Reduced risk of disputes through system-recorded offers and interactions

Key capabilities for transparent sourcing

Integrated tender chat

All questions and clarifications are logged in a single tender chat, removing the need for phone-based updates.

System-recorded offers

Every offer is recorded within the system to ensure selection criteria are applied uniformly.

Modular architecture

The platform is configured to align with the buying organization's specific internal processes.

Automated pre-qualification

Sourcing and pre-qualification processes are fully automated to increase efficiency.

How the digital clarification process works

  1. The buyer initiates the tender and defines the requirements within the digital system.
  2. Suppliers submit questions and requests for clarification through the integrated tender chat.
  3. The buyer provides answers that are visible to all relevant participants to maintain uniformity.
  4. The system logs every interaction, creating a permanent record of all communications.
  5. The procurement team applies selection criteria to the system-recorded offers.

Frequently asked questions

How does the system ensure fairness during the clarification stage?

By using a single tender chat, the platform ensures that all suppliers see the same rules and receive the same answers, preventing any single participant from having an unfair information advantage.

Is the communication record available for review after the tender closes?

Yes, the clarification record is fully auditable after the contract has been awarded, providing a transparent trail of all interactions.

Can the platform be adapted to our company's specific procurement workflow?

Yes, the platform features a modular architecture that is configured to align with the buying organisation’s own internal processes.

What level of technical support is provided to users?

The platform provides 8/5 in-house customer care and support to assist both buyers and suppliers.

Which organizations in Azerbaijan currently rely on this platform?

The platform is used by large Azerbaijani enterprises, including the SOCAR group, the PASHA group, Kapital Bank, and Azəriqaz.

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