Common questions from oil and gas suppliers
Do I need to complete pre-qualification separately for every buyer on the platform?
No. One supplier profile gives you access to all tenders on the platform regardless of which buying organisation published them. The pre-qualification process is fully online and automated rather than handled document-by-document, so you are not rebuilding the same compliance pack from scratch each time a new buyer is added to the platform.
How will I know when a tender relevant to my business is published?
Qualified suppliers are matched automatically to each specific tender that corresponds to their profile and capabilities. You do not need to monitor multiple sources manually or risk missing an announcement — the system identifies and surfaces the relevant opportunities for you.
Can I see where my application stands during evaluation?
Yes. Suppliers upload documents online and track application status in real time throughout the entire process — from pre-qualification through shortlisting and evaluation to award notification. Your team has continuous visibility without needing to contact the buyer directly.
How do I know the selection process is fair and that all bidders are treated equally?
Every offer is system-recorded, so selection criteria are applied uniformly across all submissions. All participants work to the same rules and receive the same information. All questions and clarifications are logged in a single tender chat that is visible to every participant, and that clarification record remains auditable after award, supporting any post-bid review your team may need to conduct.
What happens after we are awarded a contract — does the platform support contract management as well?
Yes. The platform auto-generates contracts directly from award data, eliminating manual drafting errors. It then tracks contract milestones, sends expiry alerts so your team stays ahead of renewal deadlines, and maintains transparent change logs throughout the contract term, giving both buyer and supplier a single signed source of truth with a clear record of any amendments.
What support is available if we have a question about using the platform?
Procure.az provides 8/5 in-house customer care and support. The support team is part of Smart Solutions Group, the organisation that built and operates the platform, so queries are handled by people with direct knowledge of the system rather than a third-party helpdesk.